News & Information

UC Medicare Choice, informational Town Hall on 10/07/2019

New for 2020, UC Medicare Choice- a Medicare Advantage PPO- is a medical and prescription drug plan. The insurance carrier for UC Medicare Choice is United Healthcare. UC Medicare Choice will replace Health Net Seniority Plus Medicare Advantage HMO. United Healthcare representatives will host Town Hall meetings throughout the month of October to describe the new plan and answer your questions. On Monday, October 7th, a Town Hall meeting will be held at the Hilton Hotel Santa Cruz/Scotts Valley.

For plan details, provider search, and more information visit the UnitedHealthcare website specific to UC retirees located here


To Register By Phone: Call the number below to have a representative reserve your seat for the Educational Town Hall Meeting.

TTY users, call: 7118 a.m. – 8 p.m. PT
Monday through Friday

To Register Online: RSVP for a meeting in your area. Use code: UNCA19

Schedule of all the educational town halls held throughout California is located here


There are only two Town Hall sessions available near Santa Cruz/Scotts Valley

10/7/2019 9:00 AM - 11:00 AM
10/7/2019 1:00 PM - 3:00 PM

Hilton Santa Cruz/Scotts Valley
6001 La Madrona Drive
Santa Cruz CA 95060

(Note: this event will be held at the Scotts Valley Hilton although the address is listed as Santa Cruz)


Questions about this issue should be directed to a UnitedHealthcare customer service representative by calling 1-866-887-9533, Monday-Friday, 8 a.m.-8 p.m., PT.

If you are not able to attend a meeting, you may visit to view a schedule of “phone-in” Town Hall meetings; obtain information about the new UC Medicare Choice plan; read Frequently Asked Questions; and/or view a recorded Town Hall presentation, which will be posted in late-September.


Health Net Seniority Plus will end on 12/31/2019

UC Medicare Choice will replace Health Net Seniority Plus Medicare Advantage HMO. Health Net Seniority Plus will no longer be offered by University of California, beginning 01/01/2020. UC Medicare Choice- a Medicare Advantage PPO (MA PPO)- a medical and prescription drug plan- will replace Health Net Seniority Plus HMO in UC’s plan offerings for Medicare-eligible retirees. During this year’s Open Enrollment (Oct. 31 – Nov. 26, 2019), retirees eligible for Medicare and UC retiree health coverage will have the option to enroll in the new MA PPO or in any of UC’s other Medicare plans- UC Medicare PPO or UC High Option or Kaiser Senior Advantage. If you are enrolled in Health Net Seniority Plus and you do NOT take action during Open Enrollment, you and eligible family members enrolled in Medicare will be automatically enrolled into the UC Medicare Choice MA PPO on 01/01/2020. If you have family members who are not Medicare-eligible, they can remain in UC Blue & Gold HMO, which will be the “partner” plan for UC Medicare Choice MA PPO. Please see information more in September 2019 edition of New Dimensions.


From the executive director of UC Retirement Programs & Services:

On Friday, Sept. 13, 2019, Gary Schlimgen shared the message with those who receive benefits from the UC Retirement Plan.

On behalf of the University of California, I want to extend my sincere apologies for any problems or delays you have experienced getting information about your UC retirement benefits. To read the rest of this letter please visit here


UC to offer new Medicare Advantage PPO plan for 2020

After a thorough review of proposals, UC has entered into an agreement with UnitedHealthcare to offer UC retirees a new Medicare Advantage Preferred Provider Organization (MA PPO) plan beginning Jan. 1, 2020. The new plan will replace the Health Net Seniority Plus Medicare Advantage HMO beginning in the next plan year (2020). For additional information please visit here.


Changes to your UCSC Email Account

Two changes are coming to campus email beginning in August 2019. These changes will affect UCSC Google accounts like the Google calendar, gmail and more. For more details and links to resources please visit here.

ITS is holding in-person support sessions, for more information please visit here.


UCRP Eligibility Verification

UC conducts periodic audits, along with other methods, to ensure that UC Retirement Plan (UCRP) payments are paid only to those who are eligible to receive them. Currently, UCRP pays out $3.3 billion annually to 76,000 benefit recipients throughout the world.

In the coming months, UC will send randomly selected UCRP benefit recipients a packet with instructions on how to verify eligibility. Secova Inc., which specializes in ensuring compliance with plan eligibility rules, will administer the program for UC. Secova representatives will be available to respond to any questions and provide assistance if needed. Contact information will be included in the packets sent. If you receive a packet, it is important to provide the requested information (including a notarized affidavit) to ensure your benefit payment is not interrupted.

If you do not receive a packet, no action is required. We appreciate your participation in this process.


Annual Medical Plan Satisfaction Surveys

UC Human Resources values your opinion and would appreciate your feedback about your university-sponsored medical plan. 

In April, randomly-selected faculty, staff, and retirees (as well as their spouses or domestic partners) will begin receiving requests to participate in the annual medical plan satisfaction survey. The survey takes roughly 20 minutes to complete, and all responses are anonymous and confidential. The survey will focus on member experiences in 2018, and the results will help UC Human Resources plan and shape benefits offerings for future years. DSS Research is administering the surveys and tabulating results for UC.

For more information visit UC Net here


UCRP Payment Delay April 1, 2019

Statement posted on the RASC site: On Monday, April 1, 2019, the UC Retirement Administration Service Center was alerted that UCRP benefits payments had not been deposited into recipients’ bank accounts at the start of the business day, as scheduled. The problem — identified as a file error in the direct deposit process — has been corrected. Benefit payments are expected to post today (April 1, by close of business) for recipients of standard UCRP retirement, disability and/or survivor benefits. Approximately 1,000 non-UCRP payments will be deposited the next business day (April 2). 

We extend our sincere apologies for any uncertainty and inconvenience this error has caused.

Overdraft Fees

Retirees that incurred overdraft fees as a result of delayed pension payment on April 1, 2019, can forward overdraft fees using one of the methods listed below. Please make sure to provide supporting documents on the bank’s letterhead. 

As an alternative, please fax information to the RASC at:

Attn: Anne St George
P.O. Box 24570
Oakland, CA 94623-1570


Healthcare News

Agreement Reached on Continued Access to PAMF for UC PPO Members

Effective March 19, 2019, Sutter Health and Anthem Blue Cross reached agreement on a multi-year contract. This means that the Sutter Health System, including Palo Alto Medical Foundation (PAMF) in Santa Cruz, continue to be in-network. The medical plans offered by UC and carried by Anthem, collectively called the UC PPO plans, are:

UC Care, UC Health Savings Plan, Core, UC Medicare PPO, UC High Option and UC Medicare PPO without prescription drug coverage.

UC PPO members received notices from UC and Anthem that Anthem Blue Cross and Sutter Health were in active negotiations to renew their contract that expired on January 1, 2019. Although the contract had officially terminated, both parties continued to negotiate in good faith with the goal of finding a mutually beneficial agreement. During the negotiation period, claims from Sutter Health hospitals, doctors and affiliated providers continued to be paid at the in-network level. Both Anthem and Sutter have posted messages on their respective website with this news.