News & Information

UC to offer new Medicare Advantage PPO plan for 2020

After a thorough review of proposals, UC has entered into an agreement with UnitedHealthcare to offer UC retirees a new Medicare Advantage Preferred Provider Organization (MA PPO) plan beginning Jan. 1, 2020. The new plan will replace the Health Net Seniority Plus Medicare Advantage HMO beginning in the next plan year (2020). For additional information please visit here.


Changes to your UCSC Email Account

Two changes are coming to campus email beginning in August 2019. These changes will affect UCSC Google accounts like the Google calendar, gmail and more. For more details and links to resources please visit here.

ITS is holding in-person support sessions, for more information please visit here.


UCRP Eligibility Verification

UC conducts periodic audits, along with other methods, to ensure that UC Retirement Plan (UCRP) payments are paid only to those who are eligible to receive them. Currently, UCRP pays out $3.3 billion annually to 76,000 benefit recipients throughout the world.

In the coming months, UC will send randomly selected UCRP benefit recipients a packet with instructions on how to verify eligibility. Secova Inc., which specializes in ensuring compliance with plan eligibility rules, will administer the program for UC. Secova representatives will be available to respond to any questions and provide assistance if needed. Contact information will be included in the packets sent. If you receive a packet, it is important to provide the requested information (including a notarized affidavit) to ensure your benefit payment is not interrupted.

If you do not receive a packet, no action is required. We appreciate your participation in this process.


Annual Medical Plan Satisfaction Surveys

UC Human Resources values your opinion and would appreciate your feedback about your university-sponsored medical plan. 

In April, randomly-selected faculty, staff, and retirees (as well as their spouses or domestic partners) will begin receiving requests to participate in the annual medical plan satisfaction survey. The survey takes roughly 20 minutes to complete, and all responses are anonymous and confidential. The survey will focus on member experiences in 2018, and the results will help UC Human Resources plan and shape benefits offerings for future years. DSS Research is administering the surveys and tabulating results for UC.

For more information visit UC Net here


UCRP Payment Delay April 1, 2019

Statement posted on the RASC site: On Monday, April 1, 2019, the UC Retirement Administration Service Center was alerted that UCRP benefits payments had not been deposited into recipients’ bank accounts at the start of the business day, as scheduled. The problem — identified as a file error in the direct deposit process — has been corrected. Benefit payments are expected to post today (April 1, by close of business) for recipients of standard UCRP retirement, disability and/or survivor benefits. Approximately 1,000 non-UCRP payments will be deposited the next business day (April 2). 

We extend our sincere apologies for any uncertainty and inconvenience this error has caused.

Overdraft Fees

Retirees that incurred overdraft fees as a result of delayed pension payment on April 1, 2019, can forward overdraft fees using one of the methods listed below. Please make sure to provide supporting documents on the bank’s letterhead. 

As an alternative, please fax information to the RASC at:

Attn: Anne St George
P.O. Box 24570
Oakland, CA 94623-1570


Healthcare News

Agreement Reached on Continued Access to PAMF for UC PPO Members

Effective March 19, 2019, Sutter Health and Anthem Blue Cross reached agreement on a multi-year contract. This means that the Sutter Health System, including Palo Alto Medical Foundation (PAMF) in Santa Cruz, continue to be in-network. The medical plans offered by UC and carried by Anthem, collectively called the UC PPO plans, are:

UC Care, UC Health Savings Plan, Core, UC Medicare PPO, UC High Option and UC Medicare PPO without prescription drug coverage.

UC PPO members received notices from UC and Anthem that Anthem Blue Cross and Sutter Health were in active negotiations to renew their contract that expired on January 1, 2019. Although the contract had officially terminated, both parties continued to negotiate in good faith with the goal of finding a mutually beneficial agreement. During the negotiation period, claims from Sutter Health hospitals, doctors and affiliated providers continued to be paid at the in-network level. Both Anthem and Sutter have posted messages on their respective website with this news.