News & Information

RASC Operations Update: March 17, 2020

Important: The UC Retirement Administration Service Center (RASC) is adjusting operations in response to the shelter in place order issued by Alameda County, effective March 17, 2020, restricting access to RASC offices in Oakland. We want to reassure those who receive UC Retirement Plan benefits that payments, including the upcoming April 1 benefit payment, will continue on schedule.

During this time, however, RASC representatives will be unable to answer calls as usual, or to receive physical mail in a timely manner.

If you have an urgent question or service request, please contact RASC by sending a secure message through your UC Retirement At Your Service (UCRAYS) account. You may send documents as secure message attachments or by fax to 1-800-792-5178.

 

Please contact the Retiree & Emeriti Center if you need assistance accessing your UCRAYS account:

Retiree & Emeriti Center

email: rec@ucsc.edu
phone: (831) 502-8202

 

Reminder for those who made changes during Open Enrollment

Open Enrollment closed 11/26/2019, and health insurance decisions have been made. If you have any changes to your health plans, be sure to use your new cards beginning January 1, 2020. It is recommended to refill your prescriptions, whether retail pharmacy and/or pharmacy home delivery prescriptions before the end of 2019 so you have time to get your new prescription in place with the new plan.

 

If you were with Health Net Seniority Plus, expect to see your new card from UC Medicare Choice in the next few weeks. If you are expecting a new UnitedHealthcare ID card and you do not receive it by the very end of the year, you can call United Healthcare at 866-887-9533 to ask for your new ID number. 
 
If you were with a medical plan other than Health Net Seniority Plus and made a change to your medical coverage, your new ID card should arrive by January 1.  Please keep in mind the increased volume in mail this time of year and potential delays in receiving your card by Jan 1.  You can call your new plan´s Customer Service number and ask about your new ID number. Find plan contact numbers at:   https://ucnet.universityofcalifornia.edu/contacts/plan-contacts.html
 
If you are a UC retiree living outside California on a Medicare plan (you enrolled through Via Benefits), you will need to find your new plan´s number on your own, the link above only has contact numbers for UC sponsored medicals plans.

 

 

If your new year is starting with a new plan, there are a few things you should think about to ensure a smooth transition:

  • Replace your old plan’s ID card with your new plan’s ID card. This ensures the next time you go to see your doctor or need to refill a prescription, you will have the right card with you. Speaking of having a new card, do not forget to tell your doctor or pharmacist that you have new coverage so they don't try to use the old plan information they have in their files.
  • Register on your new plan’s website. All plans have comprehensive website portals that, once registered, gives you access to member specific information that can come in handy: for example if you misplace your ID card, you can print out a new one for yourself. This can be especially helpful for dental and optical coverage, as these plans do not proactively send ID cards; you can download an ID card facsimile from the plan’s website.
For smooth connections make sure you are using the latest version of your browser and use the link to your plan’s website from the “Plan Contacts” page on UC Net located here: https://ucnet.universityofcalifornia.edu/contacts/plan-contacts.html

What to do if your ID card has not arrived yet...

We are a few weeks into the new year and your card should have arrived. If it has not, you should call your plan’s customer service number to inquire about your ID card.

ID cards come directly from the plan, not from the University. A list of contact information for each plan is located here. Please remember, since you do not have your ID card they may ask for your Social Security number to verify your identity.

 

  • If you are in their system they should be able to verify that your ID card has been sent. If they tell you that your ID card has indeed been sent, verify what address they have for you. If the address is incorrect, you will also need to update your address with the University through the UCRAYS portal or by calling RASC. Please note that a representative from the plan may take your correct address, but if not updated with the University, the incorrect address will be sent over again.

  • If the card has not been sent, you should inquire as to why and when it will be sent.

  • In either case, the plan representative can give you your ID number and then you can go to the plan’s portal, register, and print an ID card.

  • If the plan representative cannot find you in their database, they cannot send you an ID card. You should check your Open Enrollment records and verify your new plan. Please note that anyone who automatically moved from Health Net Seniority Plus to UC Choice will not have any records to check and should contact the Retirement Administration Service Center (RASC) at 800-888-8267, or use the secure messaging feature available through your UC Retirement At Your Service (UCRAYS) account.

Remember, if you have a problem, call your plan first, many times that first call can clear up an issue or further define the problem in case you need to escalate with a call to the Health Care Facilitator. Your plan’s customer service contact number is on your ID card. Contact information for each plan is also listed at: https://ucnet.universityofcalifornia.edu/contacts/plan-contacts.html

 

Do you have questions about your pension earnings?

You may have noticed changes to your pension direct deposit amount. Changes are common and may be due to changes in medical/dental plan premiums or tax changes imposed by IRS regulations. Before you call RASC customer service, take a moment to review your pension earnings statement carefully.

 

Message to recent UC Santa Cruz retirees:

The UC Santa Cruz Benefits Office is honored to be tasked with sending retirement packages and gifts to our new retirees. To ensure that items are sent to the correct address, please confirm that your contact information is up to date. Please note, that this process may take some time as the official retirement election report is only released three times a year from the Office of the President.

Current retirees can update their contact information anytime using UCRAYS located here. For those planning to retire in 2020, please update your contact information through the UC Path portal once it becomes available starting January 2, 2020.

 

 

UCRAYS

UC Retirement At Your Service (UCRAYS) will eventually replace At Your Service Online (AYSO) for retirement-related services. UCRAYS is a secure website that will give you greater access to UC retirement information and offer more ways to view and manage retirement information in a user-friendly format. Most importantly, it will include enhanced security features, ensuring UC is following best practices for keeping your retirement information secure.

Please note that retirees will use UCRAYS to enroll for health and welfare benefits during Open Enrollment. If you are not making changes, you do not need to do anything during Open Enrollment.

 

The UCRAYS site is located here

Frequently Asked Questions about UCRAYS are located here

 

What can retirees do on UCRAYS right now?

  • In addition to increased security, UCRAYS offers retirees the ability to:
  • View benefit statements and tax statements
  • View and update beneficiary designations
  • Update tax withholdings
  • Upload documents
  • Manage insurance allotments
  • Enroll for health and welfare benefits during Open Enrollment
  • Estimate net payments
  • Report a death
  • Provide email information to Retiree Centers
  • Update contact information, and more

 

Future features to be added later this year and into 2020 will include the ability to:

  • Update enrollments when there is a life event
  • Assign MedicareEstimate insurance

 

How do I register/log in to UCRAYS?

To view a video with step-by-step instructions, log in to AYSO. In the Main Menu, under “Stay Connected” is a link to a short UCRAYS video demonstrating how to register and login to UCRAYS.

First time users will see the following steps:

  1. UCRAYS will launch as a new website (retirementatyourservice.ucop.edu) or you can go to AYSO  and you’ll see links to UCRAYS.
  2. Log in with your AYSO username, if you have one. If not or if it has been more than two years since you last logged on, you’ll need to create a new account.
  3. At your first login, and after agreeing to UC's privacy statement and terms of use, you will be asked questions to confirm your identity
  4. After agreeing to UC’s privacy statement and terms of use, enter — for your first login only — your Social Security number and date of birth.
  5. As a new security feature, you’ll be asked a few questions based on personal information that only you are likely to know.
  6. Create a new password for your UCRAYS account.
  7. If you’re using a computer or smartphone that is secure, register your trusted device. This can reduce the steps in the log in process.
  8. Add your cell phone number and personal email address, if they’re not already on file.

Now, you’re ready to explore UCRAYS!

 

 

Changes to your UCSC Email Account

Two changes are coming to campus email beginning in August 2019. These changes will affect UCSC Google accounts like the Google calendar, gmail and more. For more details and links to resources please visit here.

ITS is holding in-person support sessions, for more information please visit here.